Terms of service
Terms of Service
Last Updated: 4/1/2026
These Terms of Service (“Terms”) are a legally binding agreement between DINO INNOVATION LIMITED (“Company”, “we”, “us”, or “our”) and you (“User” or “you”). The Terms apply to all of ClawGo’s hardware devices (“Device”), website https://clawgo.com/ (“Website”), ClawGo cloud platform（“Platform”），and applications (collectively referred to as “Services”).
By clicking "Agree" on the relevant web page/applications and/or creating and using a user account, you are regarded as having read, understood, and agreed to the Terms and to be bound by the terms. If you do not agree to the Terms, you have the right to exit and cease using our Services.
The Terms of Service, together with our Privacy Policy and other terms, policies or notices published on the Services from time to time (“Other Terms”), constitute the entire agreement between you and us in relation to your use of our Services.
1. Eligibility and Acceptance
1.1. You agree to use the Services only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Services.
1.2. By accessing or using our Services, you represent and warrant that you are at least 18 years of age, and are otherwise legally qualified to enter into and form contracts under applicable law.
1.3. If you are using our services on behalf of a business, you represent and warrant that you have authority to bind that business.
2. Accounts and Security
2.1. To access certain features (e.g., saving preferences, placing orders), you may be required to create an account.
2.2. You represent and warrant that all information you provide is current, complete, and accurate, and agree to update such information as necessary.
2.3. We may suspend or terminate your account and/or your access to the Services where we reasonably believe you have breached these Terms, or where it is reasonably necessary to protect the Website, our systems, our users or third parties.
2.4. You are responsible for maintaining the confidentiality of your credentials. To the maximum extent permitted by law, we are not liable for any loss arising from unauthorized use of your account resulting from your failure to secure your credentials.
3. License to Use
3.1. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes.
3.2. Restrictions: You shall not , and shall not permit any third party to: (i) reproduce, republish, sell, or rent material from our Services; (ii) use the Services in violation of any applicable laws or regulations; (iii) upload, transmit, or otherwise make available any unlawful, harmful, or infringing content; (iv) distribute malware, viruses, or other harmful code; (v) interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems; (vi) perform automated or abusive use of AI resources, including excessive or unauthorized API calls; (vii) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying technologies of the Services; (viii) circumvent, disable, or interfere with any security features or technological protection measures.
3.3. Intellectual Property: Unless otherwise stated, we and/or our licensors own all rights, title, and interest in and to the Services. This includes, without limitation, all intellectual property rights in the software and source code, device firmware, algorithms, models and related technologies, designs, interfaces and functionalities, trademarks, logos and branding elements, documentation and related materials.All rights not expressly granted are reserved by us or our licensors, and no rights are granted by implication, estoppel, or otherwise.
4. Privacy and Cookies
4.1. Privacy Policy: Your use of the Services is subject to our Privacy Policy, which describes how we collect, process, and share your personal data. By using the Services, you acknowledge the data practices described therein.
4.2. Cookies: Our Website uses cookies as explained in our Cookie Policy . You may manage your cookie preferences through your browser settings or our consent manager.
5. Device Purchases and Activation
5.1. Invitation to Treat: Product descriptions and prices on the Website constitute an "invitation to treat" and not a binding offer.
5.2. Payments: You authorize us to charge your Payment Card for the cost of Products, including taxes, shipping, and handling fees.
5.3. Contract Formation: A binding contract for a Device purchase is only formed when we dispatch the product and send you a Dispatch Confirmation Email.
5.4. Returns: You may request a return and refund within thirty (30) calendar days of receiving the Device.
5.4.1. Unconditional Returns: For residents in the EU/UK, this period includes your statutory 14-day right of withdrawal. For other regions, the Device must be returned in its original, unactivated condition.
5.4.2. Defective Products: If the Device is defective or does not match the description, you are entitled to a repair, replacement, or refund under applicable local consumer laws.
5.4.3. Condition: All returns must include original packaging, accessories, and manuals. Devices that have been activated or damaged due to misuse may be subject to a diminished value deduction or rejection, subject to local law.
5.5. Requirements: Devices require an internet connection and account login. Some features depend on cloud-based AI processing; functionality may be limited if cloud services are unavailable.
5.6. Subscription and Token Purchases: Subscription-based services and token-based AI processing are subject to separate billing terms. All subscription fees (monthly or annual) are non-refundable once activated. Except for residents of the EU/UK who exercise their statutory right of withdrawal within 14 days of purchase, and provided that the Service has not been fully performed.
6. AI Service, Token Purchases, and Disclaimer
Our Services include AI-powered features that utilize a token-based consumption model. By accessing or using these features, you acknowledge and agree to the following terms:
6.1. Token Consumption Mechanics: Tokens are the internal units used to measure the computational resources required for your requests. They are deducted from your account balance upon the initiation of an activity, including but not limited to:
6.1.1. Submitting prompts or input data;
6.1.2. Generating AI-derived outputs or responses;
6.1.3. Performing background cloud-based computational processing;
6.1.4. Executing user-initiated tasks, including but not limited to file processing, document organization, image analysis, or other AI-assisted actions.
6.2. Variable Consumption Rates: You acknowledge that token consumption is dynamic and not fixed. The number of tokens consumed per request may fluctuate based on the complexity of the input/output, the specific AI model architecture utilized, and the total processing power required to fulfill the request.
6.3. Acquisition and Expiration: Tokens may be acquired through recurring subscription tiers ("Subscription Tokens") or one-time "top-up" purchases ("Prepaid Tokens").Use of the Services requires an active subscription. Tokens alone do not grant access to the Services. You acknowledge and agree that:
6.3.1. Access Contingency: Tokens alone do not grant access to the Services. If your Subscription expires or is terminated, any remaining Tokens (including Prepaid Tokens) will be temporarily suspended and may not be utilized until the Subscription is reactivated.
6.3.2. Refund Policy: Except as expressly required by applicable law (including statutory withdrawal rights for EU/UK consumers), all Token purchases are final and non-refundable
6.4. Subscription Tokens: Unless otherwise stated, these expire at the conclusion of each billing cycle and do not roll over.
6.5. Prepaid Tokens: These remain valid for a period of twelve [12] months from the date of purchase, except where prohibited by applicable law. Prepaid Tokens will remain associated with your account but may only be used during an active subscription period.
6.6. No Guarantee of Output: Tokens are consumed for the process of generation. We do not guarantee the accuracy, quality, or fitness for a particular purpose of any AI-generated response. No refunds or token credits will be issued based on your subjective dissatisfaction with the output.
6.7. Right to Modify: We reserve the right, at our sole discretion, to adjust token pricing, consumption logic, and usage rules. For any material changes that adversely affect your existing balance, we will provide at least [30] days' prior notice via email or a prominent notice within the Services. Continued use after such changes take effect constitutes your acceptance of the revised terms.
6.8. Disclaimers and Limitation of Liability
6.8.1. Nature of AI Outputs: You acknowledge that the Services generate content based on complex machine learning algorithms and third-party data. Such outputs are provided on an "AS IS" and "AS AVAILABLE" basis. We do not manually review or curate AI-generated responses for accuracy, and we make no representations or warranties, express or implied, regarding the reliability, truthfulness, or appropriateness of any information provided through the Services.
6.8.2. No Professional Advice: Any output generated by the Services is for informational purposes only and does not constitute legal, medical, financial, or other professional advice. You agree that you are solely responsible for verifying the accuracy of any AI-generated content before relying on it for any purpose.
6.8.3. User Assumption of Risk: Use of AI-powered features is at your own risk. We shall not be liable for any damages—including but not limited to direct, indirect, incidental, or consequential damages—arising from (i) errors or omissions in the AI output, (ii) your reliance on such output, or (iii) any token consumption resulting from "hallucinations" or unexpected behaviors inherent in AI models.
7. Subscription Services
Certain premium features of our Services require a valid monthly or annual subscription (“Subscription”). By enrolling in a Subscription, you expressly acknowledge and agree to the following:
7.1. Auto-Renewal: Subscriptions automatically renew unless canceled at least [24] hours before the end of the current period.
7.2. Taxes: Fees are inclusive or exclusive of taxes as specified at checkout.
7.3. Cancellation: Cancellation takes effect at the end of the current billing cycle. No pro-rated refunds are provided unless required by law.Upon cancellation, you will continue to have access to the Services until the end of your current pre-paid billing period.
8. Prohibitions
8.1. Access to the Services is provided to you on the basis that you must not misuse this Website. Accordingly, you must not use the Website in any way that:
8.1.1. breaches any applicable law or regulation including and without limitation to intellectual property laws, and privacy laws;
8.1.2. is misleading, deceptive, fraudulent, defamatory, threatening or otherwise harmful;
8.1.3. interferes with, disrupts, or attempts to gain unauthorised access to the Website, accounts, systems or networks;
8.1.4. maliciously interrupt the purchase of products and/or use of services from the Website;
8.1.5. introduces malware including and without limitation to viruses, trojan horses, worms, logic bombs or other material that is malicious or technologically harmful;
8.1.6. scrapes, data-mines, harvests or extracts data from the Services including by automated means without our prior written consent; or
8.1.7. infringes the rights including and without limitation to privacy or intellectual property rights of any person.
8.2. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any Linked Sites.
9. Smart Product Safety Acknowledgement
9.1. You acknowledge that smart hardware products require careful operation. You are responsible for reading and following all user manuals, safety warnings and instructions provided with the product, and for using the product only in an appropriate environment..
9.2. To the extent permitted by law, we are not responsible for loss or damage resulting from your failure to follow instructions, misuse, unauthorised modification or use of non-approved accessories or parts.
10. Third party links and services
10.1. The Website may contain links to third-party websites or services (“Linked Sites”). We do not control, endorse or accept responsibility for third-party content, products or services. Your access to and use of third-party websites or services is at your own risk and subject to their terms.
11. Disclaimers
11.1. To the maximum extent permitted by law, the Website and Content are provided "as is" and "as available". We do not warrant that the Website will be uninterrupted, secure or error-free, or that any defects will be corrected.
11.2. We may update, change, suspend or withdraw any part of the Website at any time. We do not guarantee that the Website, or any Content on it, will always be available or uninterrupted.
12. Limitation of Liability
12.1. To the maximum extent permitted by applicable law, and except for those statutory consumer rights that cannot be legally excluded or limited under the laws of your jurisdiction, the Company and its Affiliates shall not be liable for any loss or damage—whether in contract, tort (including negligence), statute, or otherwise—arising out of or in connection with your use of, or inability to use, the Services. This includes, without limitation:
12.1.1. Indirect Losses: Any indirect, incidental, special, exemplary, or consequential damages;
12.1.2. Economic Losses: Loss of profit, loss of revenue, loss of goodwill, or business interruption;
12.1.3. Data Risks: Loss or corruption of data, or any damages resulting from security incidents, unless caused by our intentional misconduct or gross negligence.
12.2. Nothing in these Terms limits or excludes liability for:
12.2.1. breach of statutory consumer rights that cannot be legally excluded;
12.2.2. death or personal injury caused by negligence;
12.2.3. fraud; or
12.2.4. any other liability which cannot be excluded by law.
13. Indemnification
13.1. To the maximum extent permitted by law, you indemnify us and our officers, employees, agents and affiliates against any loss, liability, cost or expense including reasonable legal fees arising from or in connection with your breach of these Terms, your misuse of the Website, or your infringement of any rights of another person.
14. Intellectual Property
14.1. All content featured on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and arrangement of the Website (collectively, the “Content”), is the property of DINO INNOVATION LIMITED, trading as “ClawGo”, or our duly licensed content providers. The Content is protected by United States and international copyright, trademark, patent, and other intellectual property or proprietary rights laws. Except as expressly authorized by us in writing, no part of the Content may be reproduced, adapted, modified, republished, publicly displayed, distributed, transmitted, or used in any form or by any means. All rights not expressly granted herein are reserved by us and our licensors.
14.2. All trademarks, service marks, trade dress, product names, and logos (including, without limitation, the “ClawGo” name and logo) displayed on the Website are valuable assets owned by us, our affiliates, or our licensors, or are used with permission, as applicable.
14.3. We respect the intellectual property rights of others. If you believe any content on this Website infringes your copyright or other intellectual property rights, please contact us via email at support@clawgo.com. We will process any bona fide infringement notice promptly and in accordance with applicable law.
15. Export Control
15.1. Products are subject to export control laws of the United States and other applicable jurisdictions. You agree not to export the Products to restricted countries or entities.
16. Termination
16.1. We may suspend or terminate your access to the Services and/or your account if you breach these Terms or if we reasonably consider it necessary to protect the Services, our systems, our users or third parties.
16.2. You may stop using the Services at any time. Provisions that by their nature should survive termination survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity and dispute resolution.
17. Governing Law
The Terms and your relationship with us are governed by the applicable law of California, USA, without reference to conflict of laws.
18. Dispute Resolution
18.1. If you have a complaint, please contact us using the contact details set out in section 21 below and we will attempt to resolve it promptly and fairly.
18.2. Except as set forth in Section 18.3, to the maximum extent permitted by law, any dispute, controversy, difference or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.
18.3. U.S. Consumer Clause & Class Action Waiver: If you are a resident of the United States, you agree that any dispute shall be resolved via individual binding arbitration under the American Arbitration Association (AAA) rules. YOU HEREBY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
19. Notice
19.1. All notices required or permitted to be given under the Terms must be in writing. We shall give any notice by email sent to the most recent email address, if any, provided by the intended recipient to us. You agree that any notice received from us electronically satisfies any legal requirement that such notice is in writing. You bear the sole responsibility of ensuring that your email address on file with us is accurate and current, and notice to you shall be deemed effective upon the sending by us of an email to that address. You shall give any notice to us by submitting said notice to us at support@clawgo.com.
20. Electronic Communications
20.1. You hereby agree to the use of electronic communications in order to enter into the agreement formed by accepting the Terms, to create other records and to the electronic delivery of notices between you and us with respect to the services and the Terms, including but not limited to, via the Services or over email.
21. Contact Us
For questions about the Terms, contact us at:
Company name: DINO INNOVATION LIMITED
Email: support@clawgo.com
Address: 37 CROYDON ROAD BECKENHAM UNITED KINGDOM BR3 4AB